The Training Gap
An Institute of Coding report (July 2025) shows that only 12 % of SMEs have invested in AI‑related staff training, leaving 52 % citing lack of internal skills as their top obstacle. TechRadar
1 | Culture in Three Phases
| Phase | Month | Goal | Key Action |
|---|---|---|---|
| Awareness | 0‑1 | Demystify AI | Myth‑busting lunch‑and‑learn |
| Upskilling | 1‑3 | Build hands‑on skills | 3‑hour role‑based micro‑courses |
| Embedding | 3‑6 | Form lasting habits | “AI Friday” demos; reward early adopters |
2 | Change‑Management Principles
Start with wins. Automate a hated task first to prove value.
Nominate AI Champions in each department for peer coaching.
Tie training to performance reviews—makes learning real.
3 | Toolkit for Non‑Technical Staff
5‑minute explainer videos on common AI terms.
Prompt‑engineering cheat sheet for LLM tools.
Monthly policy refresher quiz (auto‑graded).
Executive Cheat‑Sheet
Culture beats technology on the road to ROI.
Reward usage, not intention.
Continuous learning = continuous competitive edge.